HP Sure Recover Not Working

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Posted: 14 October 2021 - 2:15pm
HP Sure Recover Not Working

I was trying to use HP Sure Recover to reinstall windows.

It automatically detects the operating system is missing, and starts the recovery process.

It connects fine to the internet, but then, after booting some sort of Windows Pre-Installation it displays the following error message, and it's unable to proceed:

"Unable to locate region-specific recovery image for this system due to configuration error."

HP Sure Recover (















I don't think there is much I can due to configure HP Sure Recover. The options are basicaly to have it on or off.

I think this is something of a problem on HP side.


I tried to contact the HP help line for my country (Portugal), but they didn't know what HP Sure Recover was, what it did, or why I was getting the error. Sadly they were unable to help me.

I am not sure how to get the attention of HP regarding this error.

I have read that other people faced the same problem, but no solution was provided, and they eneded up giving up.


I would like to see HP Sure Recover Working, and I want to know if there's something I can do to make it work, or if there's a way HP can be contacted about this, or inform me about this.

Posted: 28 October 2021 - 1:43pm
Re: HP Sure Recover Not Working

Hello which is the reason for HP to create such technology if when a user or more have issues nodoby take care ?

at that point remove Sure Recover from BIOS.



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