SP111901 and SP111776 - Installation through HPIA fails, but are not recommended after a device restart

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AlexandreP
Posted: 18 June 2021 - 5:26pm
SP111901 and SP111776 - Installation through HPIA fails, but are not recommended after a device restart

Hi,

I've got a couple of devices encountering a similar issue for two softpaqs:

  • SP111901 (Intel Video Driver and Control Panel 27.20.100.8853) on Elitebook 850 G6 (systemID: 8549), and
  • SP111766 (Intel Video Driver and Control Panel 27.20.100.8984) on EliteDesk 800 G5 Desktop Mini (systemID: 8594)

Devices are running Windows 10 version 1909, if it's of any matter.

What I'm observing is this:

  1. Launching HPIA on the device. A number of softpaqs are recommended, depending on the initial state of the device (BIOS update, NIC driver, IntelME, etc.). The Intel Video Driver and Control Panel is listed in the recommendations;
  2. Installations complete. HPIA RC = 3020 (at least one softpaq is not installed). Looking at the "Readme (date).html" and "HP Image Assistant.log" files generated, the only failing softpaq is the Intel Video Driver and Control Panel (this softpaq's exit code is 9537).
  3. Rebooting the system, as some softpaqs required a restart.
  4. Re-launching HPIA on the device. HPIA RC = 257 (no recommendation). 

 

Not sure if I'm on the right path, I've found two logs C:\ProgramData\HP\logs\UWP\IntelIGCC.log and IntelIGCC_DISM.log that are created at the same time the softpaq is installed -- with the name, I'm guessing they well might be linked with the softpaq.

IntelIGCC.log:

>> C:\sp111766\bin\src\InstallApp.cmd 
>> 2021-06-17  6:53:54,05 
 
Installing "IntelIGCC"... 
 
*pushd "C:\sp111766\bin\src\app" 
*DISM /scratchdir:"c:\programdata\hp\logs\UWP" /LogPath:"c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log" /online /Add-ProvisionedAppxPackage /PackagePath:"C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65.appxbundle" /LicensePath:"C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65_License1.xml" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe.appx" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe.appx" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.appx" /region="all"   
Deployment Image Servicing and Management tool
Version: 10.0.18362.1379
Image Version: 10.0.18363.1500
Error: 183
Erreur non sp.cifi.e
The DISM log file can be found at c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log
*popd 
 
Done installing "IntelIGCC"! 
 
*exit /b 183 
 
<< C:\sp111766\bin\src\InstallApp.cmd 
<< 2021-06-17  6:53:54,61 

IntelIGGG_DISM.log:

2021-06-17 06:53:54, Info                  DISM   PID=732 TID=5580 Scratch directory set to 'C:\WINDOWS\TEMP\'. - CDISMManager::put_ScratchDir
2021-06-17 06:53:54, Info                  DISM   PID=732 TID=5580 DismCore.dll version: 10.0.18362.1316 - CDISMManager::FinalConstruct
2021-06-17 06:53:54, Info                  DISM   PID=732 TID=5580 Scratch directory set to 'c:\programdata\hp\logs\UWP'. - CDISMManager::put_ScratchDir
2021-06-17 06:53:54, Info                  DISM   Initialized Panther logging at c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log
2021-06-17 06:53:54, Info                  DISM   PID=732 TID=5580 Successfully loaded the ImageSession at "C:\WINDOWS\system32\Dism" - CDISMManager::LoadLocalImageSession
2021-06-17 06:53:54, Info                  DISM   Initialized Panther logging at c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2021-06-17 06:53:54, Info                  DISM   Initialized Panther logging at c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log
2021-06-17 06:53:54, Info                  DISM   DISM Manager: PID=732 TID=5580 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: 
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: 
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: Host machine information: OS Version=10.0.18363, Running architecture=amd64, Number of processors=6
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: Dism.exe version: 10.0.18362.1379
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: Executing command line: DISM  /scratchdir:"c:\programdata\hp\logs\UWP" /LogPath:"c:\programdata\hp\logs\UWP\IntelIGCC_DISM.log" /online /Add-ProvisionedAppxPackage /PackagePath:"C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65.appxbundle" /LicensePath:"C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65_License1.xml" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe.appx" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe.appx" /DependencyPackagePath:"C:\sp111766\bin\src\App\Microsoft.VCLibs.140.00_14.0.29231.0_x64__8wekyb3d8bbwe.appx" /region="all"   

<snip>

2021-06-17 06:53:54, Info                  DISM   DISM Appx Provider: PID=1584 TID=2344 Creating provisioning request. - CAppxManager::AddAllUserAppxPackageWithOptionalPackagesAndRegion
2021-06-17 06:53:54, Info                  DISM   DISM Appx Provider: PID=1584 TID=2344 Adding main package to provisioning request. - CAppxManager::AddAllUserAppxPackageWithOptionalPackagesAndRegion
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 onecore\admin\appmodel\utilities\provisionhelper\msixprovisioningrequest.cpp(842)\AppxProvider.dll!00007FFA6876427E: (caller: 00007FFA68762EA8) ReturnHr(1) tid(928) 800700B7 Impossible de cr�er un fichier d�j� existant.
    Msg:[Failed while adding package AppUp.IntelGraphicsExperience_1.100.2970.0_neutral_~_8j3eq9eme6ctt since an equal or higher version of the package, AppUp.IntelGraphicsExperience_1.100.3325.0_neutral_~_8j3eq9eme6ctt, already exists] 
 - CAppxManager::ResultLoggingCallback
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 onecore\admin\appmodel\utilities\provisionhelper\msixprovisioningrequest.cpp(180)\AppxProvider.dll!00007FFA68762E8B: (caller: 00007FFA6876285B) ReturnHr(2) tid(928) 800700B7 Impossible de cr�er un fichier d�j� existant.
    Msg:[Failed to remove existing package version for 'AppUp.IntelGraphicsExperience_1.100.2970.0_neutral_~_8j3eq9eme6ctt'.] 
 - CAppxManager::ResultLoggingCallback
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 onecore\admin\appmodel\utilities\provisionhelper\msixprovisioningrequest.cpp(78)\AppxProvider.dll!00007FFA68762B84: (caller: 00007FFA687706A2) ReturnHr(3) tid(928) 800700B7 Impossible de cr�er un fichier d�j� existant.
    Msg:[Failed to add main bundle package for provisioning.] 
 - CAppxManager::ResultLoggingCallback
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 onecore\admin\appmodel\utilities\provisionhelper\msixpackageadapter.cpp(1195)\AppxProvider.dll!00007FFA687706D1: (caller: 00007FFA68763E97) ReturnHr(4) tid(928) 800700B7 Impossible de cr�er un fichier d�j� existant.
    Msg:[Failed to initialize package adapter.] 
 - CAppxManager::ResultLoggingCallback
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 onecore\admin\appmodel\utilities\provisionhelper\msixprovisioningrequest.cpp(615)\AppxProvider.dll!00007FFA68763FD6: (caller: 00007FFA68748282) ReturnHr(5) tid(928) 800700B7 Impossible de cr�er un fichier d�j� existant.
    Msg:[Failed to create adapter for 'C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65.appxbundle'.] 
 - CAppxManager::ResultLoggingCallback
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 Failed to add package 'C:\sp111766\bin\src\App\e86732743f0442d0b2e8529c37c06f65.appxbundle' to adapter set for processing. - CAppxManager::AddAllUserAppxPackageWithOptionalPackagesAndRegion(hr:0x800700b7)
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 Failed to add Appx package - CAppxManager::ProcessCommandAddAllUserAppxPackage(hr:0x800700b7)
2021-06-17 06:53:54, Error                 DISM   DISM Appx Provider: PID=1584 TID=2344 Failed processing command to add Appx package - CAppxManager::ExecuteCmdLine(hr:0x800700b7)

<snip>

2021-06-17 06:53:54, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
2021-06-17 06:53:54, Info                  DISM   DISM.EXE: 
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2021-06-17 06:53:54, Info                  DISM   DISM Provider Store: PID=732 TID=5580 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

Interesting bit: Failed while adding package AppUp.IntelGraphicsExperience_1.100.2970.0_neutral_~_8j3eq9eme6ctt since an equal or higher version of the package, AppUp.IntelGraphicsExperience_1.100.3325.0_neutral_~_8j3eq9eme6ctt, already exists

Has anyone seen such a behavior?

(Of course, since after a device restart HPIA offer no recommendation, a bit hard to troubleshoot after the fact...)

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dan.dirksen
Posted: 30 June 2021 - 5:09am
Re: SP111901 and SP111776 - Installation through HPIA fails, ...

Yup confirmed running into the same thing with Wacom driver on 1040 G6s...

The UWP installed is newer then the version they are updating, it looks like.

Though I had a few cases where it wasn't detected after a restart, not enough examples for a trend.

Guess will have to flag 3020 as success and force a restart.  Using ConfigMgr so it will re-run...

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AlexandreP
Posted: 5 July 2021 - 8:34am
Re: SP111901 and SP111776 - Installation through HPIA fails, ...

Mmm yeah, but it's a pretty bad workaround -- I mean: 3020 indicates that at least one softpaq was not correctly installed. That softpaq could be SP111901/SP111776 or any other recommendation. There is a risk that a RC = 3020 was really caused by a misinstalled recommendation.

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