Warranty API is currently unavailable

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txvalp
Posted: 30 May 2019 - 10:44am
Warranty API is currently unavailable

The HP Warranty API service is currently unavailable.
This is due to circumstances beyond our control. The warranty module in the HP Client Management Script Library will generate an error.

As soon as the API is back up, the module should resume functionality.

If you have specific questions on the unavailability of the API or time frames, please consult the HP Warranty API support forum.

 

 

 

 

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jamie.rozek
Posted: 13 June 2019 - 9:23am
How is this out of your control?

This has been down well over a month , and is now becoming a problem.  When will this be back up?  Directing to that Warranty API forum generates nothing. 

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karel.martens
Posted: 26 June 2019 - 2:11pm
HP please provide us with an update

Do we have a timeline on when this outage will be resolved?

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john.de-boer
Posted: 2 July 2019 - 11:39pm
Warranty API is still unavailable

HP can we please have an update on this topic?

Stating that the API is unavailable does not help, this has business impact.

What is the plan and the timeline to resolve?

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txvalp
Posted: 5 July 2019 - 12:51pm
HI,

 

I am sorry, I should've been more clear. We are a different product team than the one that controls the API, which is what I meant by "beyond our control". We unfortunately have no insight on the status of the API, the library is simply a downstream consumer of the API.

The forum for the Warranty API is here: https://developers.hp.com/forums/hp-product-warranty-api. Any news or updates on the API availability will appear in that forum.

 

 

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tomas.sanzramir...
Posted: 30 July 2019 - 1:38am
Hi,

Hi,

I´ve checked the forum https://developers.hp.com/forums/hp-product-warranty-api  and it doesn´t appear any update about the API issue. Could you provide us any advance? What is the plan or timeline to solve it? Is there any other way to check the warranty status in bulk (more than 20 serial number at a time)?

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support
Posted: 30 July 2019 - 5:23am
Hi,

Hi,

Have you more information about API ?

Regards,

Patrick T.

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txvalp
Posted: 30 July 2019 - 7:59am
Please check in the warranty APi forum

Sorry, I can't give you an answer. As I mentioned previously, the support forum for the API is

https://developers.hp.com/forums/hp-product-warranty-api

Any news or schedule will be posted there. The team that monitors the forum for the script library forum simply does not have the information.

 

 

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alejandro.suare...
Posted: 5 August 2019 - 4:33am
That forum is not working

Hi,

It would appear that forum is not working, as it shows no existing threads, which is impossible since I created one a while ago, which I can no longer access.

 

Regards,

Alejandro Suárez

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TheSkipper
Posted: 7 August 2019 - 10:32am
Sign in on the Dev Portal to see and leave Forum posts

Hello Alejandro. I am the Portal Editor. The Product Warranty API is still on hold, but the Forum is available to you. However, you have to be signed into the portal. (Look for the blue "Login" button in the right corner of the box.) Also, remember that I moderate and approve all forum posts, so your input will not be immediately visible. (I regret the delay, especially over night for our European and Asian users, but moderation is needed to stop the spammers.)

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alejandro.suare...
Posted: 16 August 2019 - 2:16am
This is the current state of

This is the current state of the forum for me:

As you can see in the top right I am in fact logged in. I don't know whether there are no posts in the forum or you have some sort of technical problem.

Regards,

Alejandro Suárez

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TheSkipper
Posted: 12 August 2019 - 8:22am
Will alert the API team in Customer Service and Support

Alejandro, I will ask the API Team in CSS if they have made any modifications to the Forum. I meet with them tomorrow and I will ask if they have a date targeted for restoration of the Warranty API service.

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jamie.rozek
Posted: 17 August 2019 - 7:44am
Unable to Access Developer Forum

Hello, I was a member of the developer forum for the Warranty API.  Now I get an "access denied" message when attempting to login to it.  Would someone please fix this?

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TheSkipper
Posted: 20 August 2019 - 9:58am
A new Warranty API home page being set up

The API Team is preparing an entirely new set of web pages and web forms for the Warranty API. (The old forum had out-of-date information.) This is a step forward to restoring the API.

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jimmy.tran
Posted: 7 August 2019 - 7:56am
Any update is appreciated.

Is there an ETA?

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TheSkipper
Posted: 19 August 2019 - 3:48pm
API being worked on

As the editor of the Developers' Portal, where HP Client Management pages are hosted, I receive all the Forum comments. Since I am not part of the Warranty API Team, I can't give you an ETA, but it is safe to say that restoration of the Warranty API is being actively worked on. The API will be back, but I am not in a position to say when. I will pass your question to the API Team.

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ptusbweiss
Posted: 26 September 2019 - 5:59am
Where is the Warranty API forum

What happened to the API warranty forum?  It is missing?  Will the Warranty API be coming back?

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mattnichols
Posted: 30 September 2019 - 3:30pm
Any new info?

The link for the fourm says it has been moved. Also any new updates?

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TheSkipper
Posted: 1 October 2019 - 8:48am
Warranty API moving from beta to prod. Paused during transition.

The beta Warranty API had issues that have been addressed. It is now coming up in Prod. I will pass your inquiry on to the API Team so they can contact you.

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Hazeedayz
Posted: 4 October 2019 - 7:25am
Still showing as down

This is still showing that it's down:

Please note: The beta Warranty API is currently unavailable.

We will resume operations at a later time.

Is there an ETA for this?

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TheSkipper
Posted: 4 October 2019 - 10:36am
Warranty API is getting closer to restoration

Hazeedayz - the prod Warranty API is getting closer to release. I will pass your inquiry on to the Warranty API team so they know you are engaged and waiting.

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dstj
Posted: 16 October 2019 - 6:13am
Please define what "closer" means...

Hi @TheSkipper, @valptx,

The Warranty API has been down for 6 months now and you have replied many, many times that you would "contact the Warranty API team to pass along our concerns". Did they ever reply to any of them? Sadly, communication with partners does not appear to be one of their strengths.

In your October 4th reply, you say "the prod Warranty API is getting closer to release". Can you define what "closer" means? Can we have a month and a year instead of terms like "soon" and "closer"?

And, please, do not reply with "I will pass your inquiry on to the Warranty API team so they know you are engaged and waiting.". We're getting to the point where it is more frustrating than helpful. I totally understand that it is not your fault, but please also understand our frustration with HP as a business entity about this. The Warranty API was shut down without prior warning for now more than 6 months and still no concrete ETA for its restoration. :/

Thanks

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TheSkipper
Posted: 16 October 2019 - 1:44pm
When is "soon"? That is not knowable.

The beta Warranty API had  issues that needed to be addressed. It has been brought up in Prod and is being tested. The API team is evaluating how to re-enroll thousands of users. The API Team will not -- cannot -- forecast when your access will be reinstated because it is not knowable. And in a big company like HP, you don't make forecasts that you can't meet. (That gets you lawsuits.) The company's only logical option is to say nothing at all.  That is frustrating for both you as a user and me as an advocate for our most popular API. (I have counted the days since the API was taken down.) My best guidance for you remains that the API will return "soon."  Once again I will forward your message to the API Team.  Here are some questions you can answer that might help them: It appears from your website that you are an IT Services provider? How many customers do you serve? Where are your customers located (Europe? Asia? North America? South America? That makes a difference to HP.) Do you know how many HP devices you check? How has the loss of the Warranty API impacted your business?

  

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dstj
Posted: 16 October 2019 - 2:16pm
Yes, it did impact our business a lot

Hi @TheSkipper,

Like I told @valptx, I really do not want to shoot the messenger here. I know it's not your fault. But I would still perfer a tentative, no-guarantees-provided ETA more than a "soon". We're all developpers here (or technical persons), we know what it's like. I don't think anyone would sue HP over a tentative ballpark ETA. I would only be disapointed. But I'm already disapointed, so where the risk??

To answer your questions:

[EDITOR'S NOTE: Answers forwarded to Warranty API Team.]

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txvalp
Posted: 16 October 2019 - 1:27pm
I'm sorry you are not feeling

I'm sorry you are not feeling like you are getting good communication. The problem is that the team staffing and supporting this forum has no visibility into the process or schedule of the API. We just hapened to have a tool that used the API, but other than that, all we can do is pass the feedback to the team that owns the API, and communicate their responses where possible. We are users of the API just like you, not the owners of the API.

 

 

 

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dstj
Posted: 16 October 2019 - 1:34pm
Then give us the API team manager's contact info ;)

Hi valptx,

I understand that you, yourself, cannot provide an official ETA, but (unfortunately?) you are still the only official HP channel we have. I would be more than happy to take my "complaints" directly to the API team manager if you can provide such contact information. I'm sure others here would do the same as well.

I really don't want to "shoot the messenger" here...

Thanks.

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jrassi
Posted: 21 October 2019 - 7:46am
why is this still not working

this is unaccepptable, wow is this offline for over 5 months now. just when i think the bar for HP cant get any lower...it does.

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PAW
Posted: 30 October 2019 - 1:16pm
Business Impact?

I have thousands of machines to check and it stops us planning major spend with HP. Please make the faciliy available.

As for not knowing how to re-register thousands of users Im sure lots of us do this sort of thing day in and day out. The simple way is to just let us re-register ourselves.

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Nigel
Posted: 30 October 2019 - 7:55pm
Luckily we haven't used this

Luckily we haven't used this service since the start of the year, however we are a major university who is currently in the state of reviewing our entrie fleet, this API is essential to us being able to use this! Without this there is no way we can begin to engage our vendors regarding forecasting of replacing hardware.

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patrick.vanrins...
Posted: 21 November 2019 - 4:00pm
Is this why I can't get access to the API set

Instructions on the page below get me nowhere. Is the outage the cause of me not being able to request access to the API?

https://developers.hp.com/hp-client-management/doc/Warranty-API-Keys

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jsparkman
Posted: 22 November 2019 - 10:00am
UPDATE?

I voice the same concerns as the above messages.  This has an enormous buisness impact.  It is beyond difficult to predict and determine what our HP spend should be without the ability to check on warranty status of hundres and for some thousands of computers via some bulk method.

When can the API be expected to be functioning again, a date would be great, not "SOON"

In the mean time what possible alternatives are there?

More information not less would be greatly appreciated. 

 

 

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nkofahl
Posted: 22 November 2019 - 2:53pm
I understand and share your

I understand and share your frustration. Our tool set only interacts with an API that another team controls and we have no visibility into the status of the API other than what we've shared. We've given the best information that we can based upon the information we've been given. We have removed warranty support from our script library tool and do not have an item on our roadmap to re-add it until we get clear answers from the team that controls the API. Linking our tool to that API just before it shut down without any notice has caused numerous issues and believe me, we are extremely disappointed. We've escalated the issue internally on a regular basis and will continue to do so in hopes that the API will come back to life. If you have an HP sales rep or technical consultant, please push them to send your feedback to their management. We are advocating internally but need your help.

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ddoan
Posted: 27 November 2019 - 12:57pm
Update

Is there an escalation point to the API team? I've been searching for a direct email for the API team because the moderators in this forum are ineffective or show no result of escalation. Sadly, I am looking at Dell to take over our home office printer solution as I can't can good HP data for months.

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darren.heath
Posted: 11 December 2019 - 5:19am
Whats the alternative?

Hi,

I have serveral hundred HP devices. Typing in hundreds of seriels into the HP website is not practical and impacts our ability to make an imformed refresh for spend. I am surprised. Not only does this hurt many companies but also HP's bottom line. HP are losing thousands of dollars and also the possability of losing business customers (we are already looking at alternatives!).

Whats the alternative? If we send in a support ticket with a list of serial numbers, will the representative give us a warranty status check on all of them? 

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Rob van Erk
Posted: 31 December 2019 - 1:29am
HP API to check warranty

We are not pleased by the fact the HP API Warranty Check does not work anymore. When contacting HP Customer Support they simply say "Use the warranty check on our website. It can process 20 serial numbers at the same time". Unfortunately it seems HP does not seem the recognize the importance for their clients to support their customer base. I also need to check > 1000 serial numbers and I am not happy at all that I can not use an API. I would expect HP, servicing their customers, would propose to simply provide them with a list of all serial numbers so that they can check on our behalf. 

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TheSkipper
Posted: 13 January 2020 - 9:47am
Your message forwarded to HP Warranty API team

I have forwarded your question to the API Team, which is in the best position to give you a reply.

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gwolsink
Posted: 6 January 2020 - 8:22am
HP Warranty Api

Here the same. We are currenly replacing from dell to HP workstations. But one of the project scope was to register HP warranty info in our assed management database as we did with dell.

So if this is not going to work in the couple months, than we should reconsider this project. So business impact is huge. 

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TheSkipper
Posted: 13 January 2020 - 9:44am
Thank you. Your message forwarded.

I have forwarded your feedback to the business team to help inform their decisions.

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christopher.bla...
Posted: 10 January 2020 - 12:14pm
Impacts due to loss of API

Reading through the thread, I can offer the following impact:

I am a professional services provider for a large Systems Management software platform. We added a feature to include warranty infor for HP, so our thousands of customers, with hundreds of thousands of devices can collect warranties for HP, Dell, Apple, and Lenovo devices and plan ahead for fleet upgrades, replacements, etc. HP's API does not work, so we've heard from multiple customers that this was a consideration in their decision to move to another Vendor. We assume this has cost HP hundreds of thousands of lost revenue dollars. We don't advocate for/against any hardware vendor- but we do want feature parity with those vendors that are most common across our customer base. 

As of today, I've had to point another customer to this thread to explain that the warranty retrieval issue is not with our software, but with HP's API Team failing to provide answers for about a year. We'd love to work with HP to correct the problem, and even expand the solution set we offer our shared custmers- just let us know. 

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TheSkipper
Posted: 13 January 2020 - 9:42am
Thank you. Your message forwarded.

I have forwarded your analysis and observations to the business team to inform their conversations.

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dstj
Posted: 19 February 2020 - 12:44pm
Any update?

Hi @TheSkipper,

We're coming onto a year of downtime next month... still no ETA or official answer. It's being some time since anyone asked for updates, this does not mean we forgot or no longer care about the API, just that we no longer believe HP is worthy of our trust.

So, any update? Is the project officially cancelled now?

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TheSkipper
Posted: 20 February 2020 - 2:26pm
Warranty API still "in the works"

As the forum moderator, I am not able to speak for the businesses. However, as a dutiful, diligent Messenger, I have passed your message to key people involved in the Warranty API's return.

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jbullock
Posted: 28 May 2020 - 12:38am
where is it?

How has this been down for more than a year? This is really important functionality for an enterprise vendor.....!

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warren.volkmann...
Posted: 28 May 2020 - 9:21am
Forwarded with emphasis to the Warranty API team

The Warranty API beta was not suited to the volume it received, so it went in for retooling and repositioning in the HP Services lineup. It is receiving significant attention. I have forwarded your message with emphasis to the Warranty Enablement team. Please tell me how many customers with HP devices you serve. Do you have a count of the total number of devices. As the Portal Editor, I am not included on scheduling decisions, so I cannot say when later this year the Warranty API will finally return.

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Knut.Daniel.Mja...
Posted: 8 June 2020 - 9:48am
Any update?

This is starting to take off quite a bit, since my company just had the joint purchase agreement for 8 municipalities in Norway out for tenders and HP won. We currently have about 30.000 clients and we will be migrating many machines to HP now very soon.We are currently using Dell and Lenovo REST API and are very pleased with their solution, so it is very sad that HP's warranty API still does not work.

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warren.volkmann...
Posted: 8 June 2020 - 10:19am
Forwarding your message to Warranty API Team for interim reports

Thank you for reaching out. I am the Dev Portal editor. I am not part of the Warranty API team, but I can get your message to that team, and they will contact you while the API is being repositioned. 

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carlos.castanheira
Posted: 26 June 2020 - 4:26pm
API needed, more than a year waiting for it...

I am working as global asset management product specialist in a international retail company where we have API's working from other equipment suppliers with no issues, and since more than a year HP API "disappeared"...
We are a company with more than 5K HP servers around the world, apart from other HP equipment.

Kindly request to forward this message to Warrant API Team please.
Thank you, for deploy HP API soon... ;)

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warren.volkmann...
Posted: 26 June 2020 - 4:41pm
Forwarding now. API Team can run a manual report. NO SERVERS

Carlos, I will forward your request to the Warranty Enablement team. They may be able to run a manual warranty report to let you "get on with business." And they can tell you when the API will be returning. However, that won't include SERVERS or SWITCHES made by HPE, HP Inc.'s sister company, which split off 5 years ago.  When it returns, HP Inc.'s retooled API will cover printers of all types, laptops, workstations, and peripherals.

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carlos.castanheira
Posted: 30 June 2020 - 1:41pm
Thanks!

Thanks a lot Warren. I have been emailed by the team already.

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derek.jones
Posted: 16 July 2020 - 2:47pm
We have thousands of HP laptops and desktops in our company

We need the purchase dates and warranty expiration dates for these computers so we can keep track of refreshing these devices. Could someone from the HP team reach out to me so I can forward the serial numbers and get the data?

Thank you!

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swarup
Posted: 26 August 2020 - 4:57am
Warrenty and Product Info api's required

Is there any product info api to check hp product details

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