PrintOS Print Beat Jobs API Giving Errors

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paul.graf
Posted: 15 June 2022 - 1:19pm
PrintOS Print Beat Jobs API Giving Errors

I have created a key/secret pair for the PrintOS Print Beat Jobs API but the queries return a 400/401 when I call them from code or if I use the Jobs API Test page (https://developers.hp.com/jobs-api-test):

{ "smsError": { "statusCode": 401, "message": "Unauthorized", "subCode": 0 } }

Like another user that wrote into the forum, I am able to return a list of our devices via the API at https://www.printos.com/api/aaa/v4 using the same key/secret.

 

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guy.haba
Posted: 15 June 2022 - 11:07pm
Re: PrintOS Print Beat Jobs API Giving Errors

Does the organization has an active Jobs API subscription? Jobs API is a paid option, and trial is available for 30 days  https://www.printos.com/market/#/product/jobsapi 

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paul.graf
Posted: 16 June 2022 - 9:06am
Re: PrintOS Print Beat Jobs API Giving Errors

Thank you for the insight.  I started the trial and am able to see historic data but not current print runs (it just returns an empty json object).  Historic is the only context that returns any data.

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guy.haba
Posted: 19 June 2022 - 4:47am
Re: PrintOS Print Beat Jobs API Giving Errors

Your DFE needs an upgrade to DF24 in order to complete the installation of Job Service Client that will provide all the other contexts beside the Historic. Please open a service case via Service Center with request to upgrade to DF24 on current 7.2 version. another better option is to upgrade to version 8.0.1 that will require full uninstall and new install of newer major version.

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paul.graf
Posted: 30 June 2022 - 2:10pm
Re: PrintOS Print Beat Jobs API Giving Errors

We had the DFE upgraded to version 8.0.1 on Monday and I still only get historic data.  Other contexts return a blank json.  Is there something else I need to do to get the other contexts to work.  I am still using the trial version of the Print Beat Jobs API.

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