HP TechPulse Incident Integration API

This provides API documentation for accessing the HP TechPulse Incidents Integration API.

Target Endpoint

For U.S. customers: https://daas.api.hp.com

For E.U. customers: https://eu.daas.api.hp.com

The Incident REST API provides programmatic access to many HP Techpulse Incident Integration functions via an HTTP-based RESTful API. It supports the OAuth2 protocol to authenticate and authorize calls to the REST API. Using APIs for Incident Management, you can create, read, update, and delete incidents as well as access specialized APIs such as Comments, Subscription and Resource APIs. Proactive Management monitors and detects failed or about to fail conditions. If any action is required, Proactive Management will automatically generate an incident (i.e. system generated incidents). Additionally, REST APIs could be used to create incidents manually in the system (i.e. user generated incidents). Operations are available for:

  • Creating, updating and retrieving incidents
  • Posting and retrieving comments for an incident
  • Incident Subscription Settings - Ability to turn on/off an incident
  • Incident resources viz. status, priority and assignees

The following are various states for an incident:

  • NEW
  • INVESTIGATING
  • FIX_IN_PROGRESS
  • FIXED
  • DISMISSED

The following are various priorities for an incident:

  • NOT_ASSIGNED
  • CRITICAL
  • HIGH
  • MEDIUM
  • LOW

The incident resources could be retrieved in following languages, as supported in HP TechPulse:

Language code
English name of language
da
Danish
de
Deutsch
en
English (United States)
es
Spanish
fi
Finnish
fr
French
it
Italian
ja
Japanese
nb_NO
Norwegian
nl
Dutch
no
Norwegian
pt_br
Portuguese (Brazil)
pt_pt
Portuguese (Portugal)
sv
Swedish
zh_cn
Chinese (Simplified)