Proactive Insights Account Setup

Back to top


Self-managed vs. Partner-managed customers

Customers who wish to manage Proactive Insights on their own are referred to as “self-managed customers”. Customers who choose to outsource the management of Proactive Insights to their preferred partners are referred to as “partner-managed customers. In Proactive Insights, a customer access to all information pertaining to their customer account, while a partner has access to all information pertaining to all the customer accounts managed by the partner.



Step 1 — Proactive Insights account setup

Customer and Partners have to first contact HP for setting up their account in Proactive Insights.



Step 2 — Configuring your application

Once customers and partners have their account setup completed, and on boarded their users and devices in Proactive Insights, they are ready to create applications using Proactive Insights APIs. 

To create an application:

  • In a web browser, navigate to to HP Developers portal at
  • Click Login to login to HP Developers portal using your Proactive Insights login/password. If you do not yet have an account on HP Developers portal, click the Register link to create an account.
  • Work through your HP Represenative or send us an email at to get added to the HP Proactive Insights Group. This will allow you to see and create an App for our HP TechPulse Analytics API.
  • Expand the drop-down menu under your email address, and click My Apps.
  • Click Add a new App.
  • In the resulting page, Select Product Name as HP TechPulse Analytics, and fill in the below fields for the new app.


Product Scope
Select Read under product scope
App Name
Name of the client application
App Unique Name
Unique identifier of the app, it is generated automatically
Redirect URL
redirect URL after it authenticates the client


Note: In order to prevent fraudulent transactions during the authentication process, the Proactive Insights APis communicate with Redirect URLs that have been identified as trusted endpoints.  Ensure the Redirect URLs field for your application contains a valid callback URL to your server that is listening to complete your portion of the authentication workflow.

Note: HP recommends using HTTPS whenever possible and also to use absolute Redirect URLs (for example,. "", and not "/auth/callback").

  • Click Create App. This creates a new application and puts the application request in Pending state until HP approves the application request. Click  My App to review the status of the new application request.
  • Once the new application request is approved by HP, an email is sent to the Proactive Insights user. Navigate to  My App and the new application will be in Approved state.
  • Click on the approved application to get the API Key (Client ID) and API Secret (Client Secret) for this new application. .

Note: HP recommends to not share the Client Secret value with anyone; including posting it in support forums for help with your application.