HP TechPulse Analytics

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The HP Device as a Service Proactive Management with TechPulse (henceforth Proactive Management), reports provide insightful analytics on planning and cost optimization and service management capabilities of devices enrolled in Proactive Management. The reports are divided into four different categories – Hardware, Security, Software and Incidents.

 

Hardware

 

The hardware category reports include all reports related to hardware insights. The following is the list of hardware reports from Proactive Management.

Reports
Description
BIOS Inventory
Provides detailed BIOS information of devices enrolled in Proactive Management, and out-of-date BIOS versions on HP devices.
Battery Replacement
Provides information on battery replacement recommendation timeframes of devices enrolled in Proactive Management.
Blue Screen Errors
Provides information on devices experiencing blue screen and driver crashes for devices enrolled in Proactive Management.
Device Utilization
Provides information on devices that have high CPU and memory utilization, and the software applications causing high CPU and memory utilization.
Disk Capacity Planning
Forecasts ahead the time duration left prior to the disk space reaching a predetermined threshold. The thresholds are selectable in the report filters and defined as 0-10%, 0-20%, 0-30%, 0-40% and 0-50%.
Disk Replacement
Provides information on disk replacement recommendation timeframes of devices enrolled in Proactive Management.
Hardware Health
Shows a monthly trend of suboptimal devices as unhealthy and facilitates drilling down to identify devices failing to meet individual performance metrics (i.e. battery health, disk health, thermal health, CPU and memory utilization, graphics health, storage space, and blue screen errors).
Hardware Inventory
Provides detail information on the hardware information of enrolled devices, and device enrollment history.
Hardware Replacement
Provides guidance on phased replacement of devices as the current devices reach their end of life.
Hardware Warranty
Provides an overall summary of warranty and/or care pack status of devices enrolled in Proactive Management.
Microsoft Telemetry
Provides aggregated information on the summary key performance indicators of Device Health, Upgrade Readiness and Update Compliance of devices enrolled in Microsoft telemetry.
Mobility Factor
Provides information on the mobility aspects of devices by classifying devices into various mobility factor categories and grouping device mobility factor by hardware health. Unhealthy devices with highest mobility factor may require attention by IT as opposed to unhealthy devices with low mobility factor. 
Thermal grading
Provides information on when a device may need service to prevent a thermal incident.
Windows 10 hardware compatibility
The Windows 10 Hardware Compatibility report displays an analysis of device suitability for upgrade to Windows 10, with additional context on hardware health grade.
 
 

Security

 

The security category reports include all reports related to security insights and compliance. The following is the list of security reports from Proactive Management.

Category Name
Description
Company Security Compliance
Provides company-wide monthly trends on the compliance status of antivirus and firewall endpoint protection across all devices within a company.
Device Security Compliance
Provides monthly trends on the compliance status of antivirus and firewall endpoint protection for each device within a company.
Device Compromised
Provides detailed information on the device compromised, device passcode compliance and device encryption status of devices enrolled in Proactive Management.
Lost Device Protection
Provides information on the device wipe operations initiated on devices.
Non-Reporting Devices
Provides the hardware inventory of devices by last seen status in Proactive Management.
HP Isolation Technology
Provides detailed information on device protection state and threats detected by HP isolation technology software.
 
 

Software

 

The software category reports include all reports related to software insights and compliance. The following is the list of software reports from Proactive Management.

Category Name
Description
Software Catalog Compliance
Provides information on the compliance status of software applications that are published to the device from the mobile device management software.
Software Errors
Provides information on devices and software applications experiencing software errors.
Software Inventory
Enable the IT administrator to view the operating system version and applications installed on devices, including the following:
  1. When an application was last updated.
  2. The top applications installed within the fleet.
  3. Applications updated/installed within this week, last week, or last month.
Software Utilization
Provides information on the top twenty-five software applications that are most used across all devices.
 
 

Incident Metrics

 

The incidents category reports include all reports related to incident management and resolution metrics. The following is the list of incident management reports from Proactive Management.

Category Name
Description
Incident Resolution
The incident Resolution report provides information on:
  1. Incident Burndown Rate (i.e. the number of open vs. closed incidents)
  2. Average Incident Initial Response Time (i.e. The time taken to respond to an incident, averaged across incident types and subtypes by week).
  3. Average Incident Closure Time on a weekly basis (i.e. the time taken to close an incident, averaged across selected incident types and subtypes by week.
 

The following describes the reports by Proactive Management plan and platforms.

 
Reports
Standard Plan*
Enhanced Plan
Premium Plan
DaaS for Apple
Microsoft Windows
Android
Apple MAC
Apple iOS
BIOS Inventory

 

 
 
 
Battery Replacement

 
Blue Screen Errors

 

 
 
 
Disk Capacity Planning

Disk Replacement

 
Device Utilization

 

 
 
 
Hardware Health Monthly Trends234

Hardware Inventory

Hardware Replacement

 

 
 
 
Hardware Warranty1

 

 
 
 
Microsoft Telemetry
 

 

 
 
 
Mobility Factor5

Thermal grading

 
 
Windows 10 hardware compatibility

 

 
 
 
Company Security Compliance
 

 

 
 
 
Device Security Compliance
 

 

 
 
 
Device Compromised
 

Lost Device Protection6
 

Non-reporting Devices

HP Isolation Technology7

Software Inventory

Software Catalog Compliance
 
 

Software Errors
 
 

 

 
 
 
Software Utilization

 

 
 
Incident Resolution

 

* Standard plan does not available for iOS devices

1 Supports HP devices only.

2 Only hard disk space monitoring available for iOS devices.

3 Only battery health, disk health, thermal health and hard disk space monitoring available for MAC devices.

4 Only battery health, disk health and hard disk space monitoring available for Android devices.

5 Only supported with geo-location tracking enabled.

6 Not supported with Microsoft Intune.

7 Requires separate subscription to HP DaaS Proactive Security.

Proactive Management leverages industry leading, cloud-based unified endpoint management (UEM) / enterprise mobility management (EMM) solutions to seek to effectively and securely manage multi-OS environments at scale. Using EMM, Proactive Management deploys policies recommended by many industry security experts and designed for companies who want to modernize their workplace using cloud-based technology**

**Proactive Management supports leading EMM providers and utilizes the EMM technology partner most suitable for the customer’s environment and goals. HP can either include and price VMWare Workspace ONE licenses as a part of our HP DaaS Enhanced and Premium plans or leverage a customer’s Microsoft Intune licenses (if available as a part of their Windows 10 licensing agreement).