Duplication of click charges seen using Labeltraxx HP Link and PrintBeat Job API

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david.ross
Posted: 25 June 2021 - 3:32am
Duplication of click charges seen using Labeltraxx HP Link and PrintBeat Job API

We have seen a duplication of click charges within our Labeltraxx MIS when using Print Beat API and Labeltraxx HP Link. So far, I have discovered these issues on 22.06.21 and 23.06.21. When Labeltraxx investigated they have told me the following:

 

"I have checked ticket 26381 and I can see that the information relevant for this ticket was downloaded on the 23rd and the 24th, therefore creating 2 lots of inventory records.  I have checked the marker for these (the reference that HP uses) and they are different.  This would point to there being 2 records on the HP system, therefore LT has downloaded both records.  I would contact HP to see if there is an issue on their end for that day."

 

Do you know if you had any issues that would cause our click charges to double?

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cstevens
Posted: 20 July 2021 - 8:53am
Re: Duplication of click charges seen using Labeltraxx HP Lin...

Sorry for the late reply on this.  It seems I wasn't recieving notifications from posts in the general PrintOS section.   This is a known issue and I believe it was resolved recently (within the last couple of days).   Please let me know if you're still seeing this issue and I can escalate to the development team. 

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david.ross
Posted: 30 July 2021 - 7:43am
Re: Duplication of click charges seen using Labeltraxx HP Lin...

I have been monitoring this for the week or so and the issue appears to have been fixed. I have not seen any duplications since your message.

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