Duplication of click charges seen using Labeltraxx HP Link and PrintBeat Job API
We have seen a duplication of click charges within our Labeltraxx MIS when using Print Beat API and Labeltraxx HP Link. So far, I have discovered these issues on 22.06.21 and 23.06.21. When Labeltraxx investigated they have told me the following:
"I have checked ticket 26381 and I can see that the information relevant for this ticket was downloaded on the 23rd and the 24th, therefore creating 2 lots of inventory records. I have checked the marker for these (the reference that HP uses) and they are different. This would point to there being 2 records on the HP system, therefore LT has downloaded both records. I would contact HP to see if there is an issue on their end for that day."
Do you know if you had any issues that would cause our click charges to double?