No new jobs on printrun context

2 posts / 0 new
Last post
Author
Message
romke
Posted: 10 January 2022 - 11:41pm
No new jobs on printrun context
Good Morning,

I'm working on integrating near-real time data from the Indigo presses into our ERP-system. How can it be that the last job in 'historic' context is this one:
    {
        "jobName": "11-01-2022_1220012145P1_01-001_8256881-7338281_M-PA-HVMAMC170_21x29.7_back_1pcs",
        "jobProgress": "PRINTED",
        "marker": 21004225157,
        "jobSubmitTime": "2022-01-10T09:21:10.000",
        "deviceId": "7a754aca-e008-46e9-a4e9-698d69334152"
    }

And when I want to fetch near-real time data through context 'printrun', the last job on the same machine is this one:
    {
        "jobName": "30-12-2021_2021760597P1_01-001_8214312-7301881_M-PA-HVMAMC250_29.7x42_front_1pcs",
        "jobProgress": "PRINTED",
        "marker": 1640880797362676,
        "jobSubmitTime": "2021-12-30T17:09:02.568",
        "deviceId": "7a754aca-e008-46e9-a4e9-698d69334152"
    }

It looks like there are no new jobs being added the last 12 days. Coincidence that it's around new year?

Looking forward to hearing from you.

Kind regards,

Romke
Top
Author
Message
cstevens
Posted: 12 January 2022 - 9:50am
Re: No new jobs on printrun context

Hello Romke,

    The near-real time and historic contexts are uploaded to the PrintOS cloud differently which is why you're seeing a discrepency between the two contexts here.   All near-real time contexts (dfe, job, press, printrun) are handled through the Production Pro digital front end, and the historic context gets uploaded directly from the press.

    Since the time intervals where this information is gathered and uploaded to PrintOS are different you should expect the most recent data coming back over these contexts to be slightly different.

     However, this should be a matter of minutes in discrepency, not days.  My guess is that there's an issue with the connectivity between the Production Pro DFE connected to this press and PrintOS.  This could be caused by a number of issues.   I looked into your account and it looks like one of your DFEs needs a discrete fix installed and the other doesn't have a data collector installed which would prevent it from pulling any near-real time jobs data.   I would suggest that you open a support call either through PrintOS or directly with your HP Indigo representatives and see if they can perform these upgrades.

Top
Please login to comment