The Beauty of Interacting with the Sprout Pro (a Sprout Walk-up Story)
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A Sprout Pro Walk-up Story
By Warren Volkmann, Sprout Pro Storyteller
After many years in the museum world, Jeff Bordona knows what it takes to put on a successful exhibition – one that pulls in Millennials and Gen-Xers, as well as school tours and cultured seniors.
It takes “interactivity.” Jeff has seen too many stand-and-stare exhibits, cordoned off or behind glass, untouched, untouchable, and out-of-touch with the interactive and sharing technologies that are sweeping the globe.
When his museum, the San Jose Museum of Art, won its bid to present the travelling exhibit Beauty (from the Cooper Hewitt, Smithsonian Design Museum in New York), Jeff was determined to bring something special to the show during its 4-month stay in the heart of Silicon Valley. As the museum’s Director of Education, Jeff began a technology quest for something special – an experience that would let museum visitors take on the role of designer.
That “something special” had to be high tech, but with a low bar for engagement. It had to be cutting edge yet timeless, like beauty itself. It should be cyber – this is Silicon Valley after all – yet it should be more than bits and bytes. Visitors want something tangible to take away from their museum visit. Ideally, this something special would merge the familiar with the exotic, combining what everyone knows with a novel encounter. And it should be – must be – beautiful.
“We have unique challenges here at the museum,” Jeff explained. “We need something that can be used by pretty much anybody. We try to give our visitors activities that are suited for a multi-generational audience. The solution has to be fairly intuitive so it doesn’t take a lot of instruction. It needs to be spontaneous, easily recognizable, and something you can just jump in and do.”
Jeff had come across the Sprout Pro by HP in his omnivorous tech browsing. He was intrigued by its creative potential. He remembered how different the Sprout Pro is – almost in a creative niche of its own. Jeff sought out a Sprout at a nearby Best Buy store and played with it. The Sprout Pro, he realized, could be the interactive and intuitive design technology he had been searching for.
A new take on old tech
Dual screens allow an application on the left monitor to be dragged across to the right, and back again. With a click of a mouse and a sweeping drag, an enormous spreadsheet or a panoramic photos can span both screens. It is one of the most useful productivity features ever added to a computer. To someone who has spent their cyber life confined to a single screen, the discovery of Window's second screen is like a Get Out of Jail card.
Let’s get vertical
Off the top of the main monitor, HP hung a projector. In a second great rethink, the projector doesn’t project up and out onto a wall. It projects the second screen down onto the touch mat on the desk.
(Want to learn to play the piano? Download the Pianotime app for Sprout. A piano keyboard is projected onto the touch mat. The keys light up to show you the notes to play. You can also play your own composition and watch the notes appear on the main screen as the Sprout records every note.)
Getting in touch
Another subtle rethink was to make the main monitor touch sensitive. Again, not new technology. Cell phones and tablets all have touch screens, but desktop monitors are still the province of mouse controls. Sprout Pro’s designers wanted their creation to be a natural and intuitive interface. With a touch sensitive monitor and a touch sensitive mat below it, images could be moved from screen to mat and back again with the swipe of a finger.
A new dimension
To expose every side of an object to the 3D scanner, HP created a rotating stage – a tipped turntable a little smaller than what you would find in a microwave oven. As the object spins, stripes of light flash over it in an effect like a topographic map.
The completed Sprout Pro was at once familiar and unique. To technologists looking “under the hood,” it is basically a Windows 10 desktop PC with dual displays and a fancy scanner. But to creative minds, the Sprout Pro was something brand new, in a class of its own.
That’s exactly what Jeff was looking for – old but new, familiar but exotic, high-tech but intuitive.
“After using the Sprout at Best Buy, I was convinced that it would be the perfect interactive design tool to help our visitors gain a sense of what it’s like to be a designer, using design-thinking methodologies, like rapid prototyping, and creative problem solving.”
For Jeff the race was on to add a Sprout Pro as an interactive, high-tech garnish to the Beauty exhibition. After a flurry of phone calls and emails, Jeff reached Patricia Panqueva, Lead User Experience Designer in Palo Alto, and Molly Joy, HP’s Director of Immersive Computing Solutions.
Immersive, AR, and VR
“Immersive Computing” is the term HP chose to describe the rapidly blurring lines between the 2D world of screens and the 3D world we live in. Immersive Computing is one of those new tricks that computers can do today that they didn’t do – couldn’t do – a decade ago. The other new tricks sweeping the globe are Augmented Reality (AR), like Pokemon Go on smart phones, and Virtual Reality (VR), which uses video goggles to put you in the middle of a 3D movie or game.
The Sprout Pro is the cornerstone of HP’s strategy for Immersive Computing, which uses the scanner to bridge the gap between 2D and 3D.
(Watch a clever 1-minute video about HP Immersive Computing.)
3 weeks to grand opening
Walking into his first meeting with HP, Jeff brought along Paulina Vu, the Manager of Museum Experience. They had just three weeks until the show’s opening, and they wanted to know what could be done in a public space on an unattended Sprout Pro in so little time.
“We didn’t know if it was even possible,” Jeff recalls.
Patricia, the user experience designer, met them in the spacious lobby of HP’s world headquarters and took them to lunch in the bustling HP cafeteria. As they talked, Patricia sketched on a notepad, capturing what the museum wanted and explaining what was possible for a Sprout Pro operating unattended in “Walk-up” mode. (The Walk-up configuration lets people use the Sprout, but it is “locked down” so no malicious hacker can gain access and sabotage the system.)
- A wall monitor
“We will have one device for a lot of visitors,” Jeff explained to Patricia. “We wanted some way for people who are waiting to use the Sprout to be able to watch and engage with the person who is doing the designing. We want a monitor above the Sprout.” Patricia suggested putting a monitor on the wall that duplicated the touch mat, so onlookers could watch the acts of creation.
- An engaging video
The wall monitor created a new problem. When no one was using the Sprout, there would be nothing to watch – just a static message on the mat: Touch here to start. To woo passing patrons, the Sprout team would have to create an engaging video that showed the Sprout in action. The 1-minute video would loop continuously until someone sat down and launched a project.
- A custom look-and-feel
Jeff and Paulina wanted to make the Sprout experience unique to the museum. HP had anticipated that need and coded a customizable Walk-up screen. Patricia could tailor the Sprout’s screens with the museum’s logo, colors and style.
- A countdown timer
To foster rapid prototyping and prevent people from tying up the station for hours, the Sprout needed a session timer. Jeff and Paulina guessed that 20 minutes would give users enough time to explore the Sprout’s capabilities and create mini masterpieces of design. Patricia explained that 20 minutes wasn’t enough time to exercise Sprout’s 3D capabilities. Jeff and Paulina considered the tradeoff then chose 2D speed over 3D gee-whiz.
- Templates, images and backgrounds
The Sprout’s image and asset library would need images and templates based on the professional designs and artwork that would be on view at the museum. To seed the Sprout with images, Paulina brought in flowers, fruits, and colorful toys to scan. Jeff brought in exotic masks, and artifacts from other cultures, a piranha skeleton, wrenches and mechanic’s tools. HP designers provided background templates that gave users starting points.
- Saving and social sharing
Everyone agreed that the museum needed a way to save and share the creations on its website and Instagram account. HP enabled saving to Google Drive. The design team also created a Disclaimer that informed users who shared their work that they were sharing with the entire museum community.
Email was also enabled with a customized template that carried the museums logo and branding. After several months, the museum was surprised to see the volume of email going out from the Sprout. Roughly two thirds of the designs were emailed out. “Essentially email became an outreach program for us,” Jeff said.
One of the tangible items that visitors could create was a postcard, which they could email to themselves and print at home. The postcard’s border prompted, “What is beauty for me?” The design they created would appear on the postcard. The museum liked the idea of a tangible souvenir, something visitors could keep, or mail to family and friends.
With requirements in hand, Patricia rejoined the Sprout Pro team, and the race was on. Molly, the Director of Immersive Computing Solutions, turned the museum’s wish list into a plan of action.
Look-and-feel made easy
The Walk-up configuration page made it easy to give the Sprout the museum’s “look and feel.” It took less than an hour. The challenge was enabling email and uploading to the museum’s Google drive. The team had two weeks to have a prototype ready to show Jeff and Paulina. That would leave a week for tweaking and handling the unexpected. The team put aside other projects and worked nights and weekends to deliver the Sprout just in time.
“How To” animations
HP stayed engaged even after Beauty’s grand opening.
“It was a fantastic collaboration,” he said. “Our colleagues at HP were proactive in reaching out to us to ask how the Sprout was being used. When we noticed little issues – like when folks didn’t know that they could flick an image from the monitor down onto the touch mat – HP put together an animation that shows a hand flicking an image down.”
The Sprout Walk-up was put to the test during Community Day: El Día de los Muertos (Day of the Ancestors), when admission to the museum was free. The exhibition was swamped with families and children in traditional costumes. The Sprout proved to be both kid-friendly and kid-proof.
So what do you get when you invite random people to use a new technology tool with virtually no instruction?
“It was mind blowing,” said Molly Joy, Director of Immersive Computing. “People did things in 20 minutes that were unbelievable.”
See more beautiful creativity here.
By the time Beauty ended its run in February 2017, more than a thousand visitors had saved hundreds of designs, sent more than 700 emails and created scores of postcards.
Paulina, in charge of Museum Experience, was delighted.
“We did something new and great,” she said. “Our aim was to reach all of our audiences with Sprout, and that’s what we did. All ages – everyone – could use the device. It was a very collaborative effort, with people helping each other and taking turns.”
Jeff’s vision of a Sprout Pro as an interactive hub has given the museum a new engagement tool for future exhibits.
“We see this exhibit as the very beginning of in-gallery interpretation with the Sprout,” Jeff said. “The curators are asking how we can use it in upcoming exhibits, and we see a lot of potential for making deeper connections with our visitors and the artwork on view. We are thinking of moving it to a more central place in the museum. We still haven’t used its 3D capabilities.”
For HP, the last-minute rush and four months of “real world” testing demonstrated the friendliness and durability of a Sprout Pro in Walk-up mode.
“This was our very first instance of the Walk-up solution in a public setting,” Molly Joy said. “We were thrilled to be part of a prestigious show. The Sprout Pro was chosen for its unique form factor, which lets users be creative in ways never seen before. Now we are testing Sprout Pro Walk-ups in a dozen branches of the Los Angeles County Library.”