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Known Issues in HPLIP Releases

Known Issues in 3.17.6
1. Edge to Edge Not supported

2. Grayscale option is present even though Saturn is a mono device

Known Issues in 3.17.4

1. Page orientation is not changing for post script documents from evince.

2. Edge to Edge Not supported

3. Fax check box is enabled for the M227d device even thought it does not support it

Known Issues in 3.15.6

Notes: 

1. Borderless printing is incorrect with HP Deskjet 3630 device on RHEL5.x and RHEL6.x.

2. Unable to install Plugin in Graphical mode on Fedora22. The workaround for this is to set “QT_GRAPHICSSYSTEM=native” and launch the GUI application as root. 

Known Issues in 3.12.10

Notes: 

1. Printing fails on OpenSUSE 12.2  for the standard document (except .ps) format (poppler "setoverprintmode" issue). For any updates on this issue please visit https://bugzilla.novell.com/show_bug.cgi?id=774627

Known Issues in 3.12.6

Notes: 

1. Unable to configure Wi-Fi through USB for HP LaserJet 400 MFP M425

2. Secure Printing is not supported in RHEL 5.0 for Image Viewer and GIMP

3. For Secure Print job from LibreOffice in Fedora16,

  • Select Postscript Level3 for Printer Language Type under Print->Properties->Device tab

Known Issues in 3.13.4

Notes: 

1. Auto print queue configuration does not happen during USB plugin(Plug & Play) on OpenSuse 12.3. Print queue needs to be added manually using 'hp-setup' command.

Known Issues in 3.15.4

Applies To
Printer(s): 
HP Color LaserJet Enterprise flow M880 Multifunction Printer series HP Color LaserJet Enterprise M855 Printer series HP LaserJet Enterprise M806 Printer Series HP LaserJet Enterprise flow M830 Mutlifunction Printer Series
Solution: 

  Some of the  features like Hole-Punch depend upon the paper size orientation. Due to some external limitations, Linux driver cannot apply Orientation constraints in the Print Dialogs and therefore following invalid combinations will also be selectable in print dialogs. Printer will ignore these combinations, if selected by users.

1. Portrait orientation and 4 hole punch Top

2. Landscape orientation and 4 hole punch Left

3. Landscape orientation and 4 hole punch Right

Known Issues in 3.15.2

Notes: 

1.Please restart cups service, if you see the below warning message during HPLIP installation.
'An error occured running 'su -c "service cups restart"' '

2. On Fedora 21 'hp-logcapture' will not capture error_log as location of the file is changed. The work around is to modify /etc/cups/cups-files.conf file to change the ErrorLog line to /var/log/cups/error_log

3. Visit https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting/TroubleshootErrors for Python3 limitations for HPLIP

Known Issues in 3.12.4

Notes: 
  1. Wireless configuration using command “hp-wificonfig” for HP LaserJet Pro CP 1025nw Color Printer is not supported. For workaround please refer to the node https://developers.hp.com/hp-linux-imaging-and-printing/WirelessSetupOfNonControlPanelDevice.html

  2. Configuration fail in auto installation of hplip-3.12.4 from hplip-3.12.4.run file due to secure “/tmp” creation in cups-libs package installation in Fedora-16. Please refer https://bugzilla.redhat.com/show_bug.cgi?id=807672

Known Issues in 3.11.10

Notes: 
  1. Scanning ‘n’ number of pages from ADF with the command ‘hp-scan--adf', scans ‘n-1’ pages with HP PhotoSmart 7510 e-All-in-One device. Single page scan is working properly.
  2. Fax can be sent through “hp-sendfax” from the terminal,  if failed to send through “Send Fax” from toolbox on Debian 64bit distro

Known Issues in 3.11.5

Notes: 

  1. Unable to scan through ADF from terminal with LEDM devices
  2. Default configuration (USB Plug-in) of HP LaserJet M4555 also adds the Fax Queue in the Queue list.
  3. Unable to Send Fax when HP LaserJet Professional M1217nfw is configure through Wifi
  4. Plug-in installation happens only as a root user on Fedora 14

Known Issues in 3.11.3

  1. Wireless is not supported for HP LaserJet CP1520 Series

Known Issues in 3.11.1

Notes: 

1. The scan operation may fail with the resolution 4800 due to memory requirements for supporting such a high resolution. If this occurs, decrease the Y-dimension by 0.4 inch.

2. When there are current requests for status query and fax operations, the error message "Channel write error" will be displayed for LEDM protocol. This is a limitation with the I/Ointerfaces for the device. If this occurs, retry the same operation after a few seconds.

3. Wireless not supported for HP OfficeJet Pro CP1020 Series.

4. Following printers does not support ADF scan with resolution more than 300 dpi
  a) HP LaserJet Pro M1212nf Multi Function Printer
  b) HP LaserJet Pro M1213nf Multi Function Printer
  c) HP LaserJet Pro M1217nwf Multi Function Printer
  d) HP LaserJet M2727nf Multi Function Printer

5. The following devices are not supported on Linpus
  a) HP LaserJet Pro CM1410 Series
  b) HP LaserJet M1536nf Multi Function Printer
  c) HP LaserJet M1537nf Multi Function Printer
  d) HP LaserJet M1538nf Multi Function Printer
  e) HP LaserJet M1539nf Multi Function Printer

6. HP LaserJet Pro CP1020 Series is not supported on Debian and Linpus

Known Issues in 3.10.6

Notes: 

1. Scan is not supported for HP Deskjet 1050 J410 series and HP Deskjet 2050 J510 series
2. HP DeskJet 2050 J510 series doesn’t print after configuring the device on some distros.
    Work Around: Need to restart the device and the HP Device Manager.

Known Issues in 3.10.5

Notes: 
1.     The following printers are not supported on 
         Debian, RHEL and Linpus:
                a.       HP LaserJet Professional M1132 MFP
                b.       HP LaserJet Professional M1212nf MFP
2.       The following printers are not supported on Debian:
                a.       HP LaserJet Professional P1566
                b.       HP LaserJet Professional P1102
3.     Fax is not supported for HP LaserJet Professional M1212nf MFP
4.       Duplex printing is not supported for HP LaserJet Professional P1606dn
5.       For HP LaserJet Professional M1212nf MFP, hp-scan takes input from ADF only. If there is no paper in ADF, hp-scan gives error.
6.       Printing test page from hp-toolbox (HP Device Manager) for the following devices gives “Device Communication Error” if the toolbox is still             in busy state. The printer must come to Idle state before performing any other operation from toolbox.
                a.       HP LaserJet Professional M1132 MFP
                b.       HP LaserJet Professional M1212nf MFP
                c.        HP LaserJet Professional P1566
                d.       HP LaserJet Professional P1606dn
                e.       HP LaserJet Professional P1102
                f.         HP LaserJet Professional P1102w
                g.       HP LaserJet M1319f Multifunction 
7.       Scanning a document from ADF retrieves mirrored image of the document.
8.       "Service Request" gets displayed in the status tab on first time configuring HP LaserJet Professional P1102w

Need to Remove and add the device again from hp-setup.

9.       Status of the scan job is not shown in the status tab.

Known issues in 3.10.2

Notes: 

  1. Unable to add BMP/JPG/PNG files to send fax on Fedora 12, Debian 5.0.3 and OpenSuse 11.2 with HP LaserJet M1319f MFP device.

  2. Restart CUPS either after installing HPLIP or after configuring the HP LaserJet M1319f MFP device, to send a fax on Debian 5.0.3 and Fedora 10. Files do not get listed to send fax without restarting CUPS.

  3. Include cover page dialog is not shown while sending fax on OpenSuSE. "Report Lab not installed. Fax Cover pages disabled" warning message will be displayed. This happens because "reportlab" package is missing the default OpenSuSE repositories.

  4. When printing in Ubuntu 9.04 and 9.10 you will need to run "system-config-printer", from a terminal, and under the "Job Options" tab you will need to mark the box "Scale to Fit". This will scale the page so that it will show up in it's original form during the print.

  5. When printing Duplex with long-edge binding, the back page is mirrored on some Linux distributions. Refer launchpad bug #484928 for details.

  6. Margins from PPD are not effective on some Linux distribution. Updating Ghostscript to version 8.70 fixes this issue.

Known Issues in 3.9.10

Notes: 

  1. When attempting to print full-bleed images with any printers in the DJ4100, DJ3320, or DJ3600 classes there will be a 1/8" margin only along the top of the image. To determine if your printer is in this class please go here.

  2. Any image printed from the toolbox or hp-print will result in the image being shifted down instead of being centered. Images can be printed via the command line using an lpr command, or from 3rd party apps.

  3. When printing in Ubuntu 9.04 you will need to run "system-config-printer", from a terminal, and under the "Job Options" tab you will need to mark the box "Scale to Fit". This will scale the page so that it will show up in it's original form during the print. This issue is corrected in 9.10.

  4. When installing in Ubuntu 9.10 you will need to quit the installer, open a terminal, and run the following command:

    usermod -a -Glp
    Afterwards, log out, log back in, and run hp-setup to install the printer queue. This is a work around for an Ubuntu issue that is currently being explored.

Known Issues in 3.9.12

Notes: 

  1. Margins for "HV Borderless" media size are not printing correctly for printers belonging to Deskjet F4400, Deskjet F4500, Photosmart C4600, Photosmart C4700 and Deskjet D5500 series. Select "Best" print quality for printing with correct margins.

  2. When printing Duplex with long-edge binding, the back page is mirrored on some distributions. Refer launchpad bug #484928 for details.

  3. Top and bottom margins are incorrect for Envelope paper sizes on Ubuntu 9.04, Debian 5.0.3 and OpenSuse 11.1

  4. Margins are getting clipped on Card Envelope for printers belonging to Deskjet F4400, Deskjet F4500, Photosmart C4600, Photosmart C4700 and Deskjet D5500 series.

  5. All paper sizes on the Officejet 8000 (benz) are printing with the margin along the right side of device, whereas they should be centered.

  6. When printing in Ubuntu 9.04 and 9.10 you will need to run "system-config-printer", from a terminal, and under the "Job Options" tab you will need to mark the box "Scale to Fit". This will scale the page so that it will show up in it's original form during the print.

  7. When installing on Fedora 10 and 12, user must be a member of the lp group. The user must logout and re-login after the installation is completed.

Known Issues in HPLIP 3.9.2

Notes: 

1. The hp-scan command does not work with the LaserJet CM 1015/1017 MFP. Use xsane, scanimage, etc. instead.

3. Qt4 UI:

a. The Qt3 hp-systray status service is no longer compatible with Qt4 tools. Make sure the hp-systray is exited before running any Qt4 tools,

d. hp-makecopies is not yet implemented.

Known Issues in HPLIP 3.9.4

Notes: 

1. When adding a 2nd, 3rd, etc. print queue in the Device Manager, you must restart the Device Manager for the new queue(s) to show up in the printer name combo boxes on the Print Settings and Print Control tabs.

2. When removing a 2nd, 3rd, etc. print queue in the Device Manager, you must restart the Device Manager for the new queue(s) to disappear in the printer name combo boxes on the Print Settings and Print Control tabs.

3. Faxing is not supported on the HP Officejet 6500.

4. When installing HPLIP software in OpenSuse 10.3 it may be helpful to read these articles: https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/TroubleShooting/Printerisnotdiscovered.html and https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/AutomaticInstallerWontWork.html

5.  When installing HPLIP software in Fedora 10 it may be helpful to read this article: https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Printercannotbeadded.html

6. hp-plugin -i does not function properly. Use hp-plugin -u instead.

Known Issues in HPLIP 3.9.6

Notes:

  1. Alignment does not work properly on the Deskjet 2600 series printer. (Workaround: Use a Windows PC to perform alignment)

  2. The hp-wificonfig tool should be run separately from hp-setup for the Officejet 6000, series Officejet 6500 series and Officejet J4600 series.

    - The preferred path for wireless printing on these devices is to configure your wireless enabled unit via “hp-wificonfig” prior to running “hp-setup”. As it stands, you can setup your wireless queue via “hp-setup” which invokes the “hp-wificonfig” command automatically (assuming you select the wireless option). However, invoking this command via “hp-setup” can possibly fail to work properly.

  3. When installing HPLIP 3.9.6 on openSUSE 10.3 you will need to quit the installer at the printer add stage, log out, log back in, and run hp-setup to finish the printer install.  The installer will add you to the lp and sys group for correct permissions, while logging out and back in will complete the process.

  4. When installing HPLIP 3.9.6 on Fedora 10 and 11 you will need to quit the installer at the printer add stage, log out, log back in, and run hp-setup to finish the printer install.  The installer will add you to the lp and sys group for correct permissions, while logging out and back in will complete the process.

Known Issues in HPLIP 3.9.8

Notes: 

  1. Wireless setup does not completely work on this particular series. In order to get these units to work via WiFi setup, you must run hp-setup again after running either hp-wificonfig or the WiFi (wireless/802.11) option of hp-setup. You may see communication errors immediately after completing the WiFi option of hp-setup. If this occurs, run hp-setup again using the network/ethernet/wireless option.

  2. When installing HPLIP software in OpenSuse 10.3, 11.0, and 11.1 it may be helpful to read this article: http://hplipopensource.com/node/328.

  3. If you are installing or using the Photosmart B8850 be aware that "Draft" quality is not currently working, instead you must set the quality to one of the other available modes.

Known Issues in HPLIP 2.8.12

Notes: 

1. The hp-scan command does not work with the LaserJet CM 1015/1017 MFP. Use xsane, scanimage, etc. instead.

2. The plugin installation status reported by hp-checkmay be incorrect. The status may show that the plugin is not installed when in fact that it is.

3. Qt4 Preview:

a. Power settings on the Deskjet 450, 460, and Officejet h470 are not yet implemented,

b. The Qt3 hp-systray status service is no longer compatible with Qt4 tools. Make sure the hp-systray is exited before running any Qt4 tools,

d. hp-makecopies is not yet implemented.